Frequently Asked Questions
Everything you need to know about our premium apparel and collectibles.
How long does shipping take for limited edition drops?
Processing times for exclusive drops vary. Standard items typically ship within 3-5 business days, while pre-order apparel items will have specific shipping timelines listed on their product pages.
What is your return policy on fashion items?
We accept returns on unworn apparel with original tags attached within 30 days of delivery. Please note that certain limited-run collaborations may be marked as final sale.
How do I ensure I get the right fit?
Each garment includes a detailed size guide on the product page. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
Do you ship your apparel and accessories internationally?
Yes, Mattel Creations ships to over 200 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make changes to sizes, quantities, or shipping addresses.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For high-demand drops, we recommend having your payment information saved to your account for a faster checkout experience.